Returns & Refunds Policy

At KONCATYHON, we strive to deliver your orders safely and promptly. This Shipping Policy outlines our handling, delivery, and customs procedures to ensure transparency and customer satisfaction.

1. Order Processing Time

• All orders are processed within 3–5 business days, excluding weekends and public holidays.

• During peak seasons or sales, processing times may be slightly longer.

• Once shipped, customers receive an email with tracking details.

2. Estimated Delivery Time

Standard delivery typically takes 7–15 business days, depending on your destination and courier performance.
Possible delays may occur due to:

• Customs inspection

• Weather disruptions or courier backlogs

• Incorrect shipping details provided by the customer

We are not liable for delays caused by third-party carriers.

3. Shipping Costs

Shipping charges are calculated automatically at checkout.
All customs duties, import taxes, or handling fees are the customer’s responsibility and are not included in our prices.

4. Tracking Orders

You can track your order using the tracking number provided by email.
Please allow 24–48 hours for tracking details to appear after shipment.

5. Customs & Import Taxes

Prices on koncatyhon.com are displayed in US Dollars (USD) and exclude import taxes or customs duties.
These charges are determined by your local customs office and must be paid by the recipient.
We are not responsible for customs-related delays.

6. Wrong Address Disclaimer

Customers are responsible for providing accurate and complete addresses.
Once shipped, address changes cannot be guaranteed.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Lost or Stolen Packages

If your order is marked “Delivered” but you have not received it, please contact your local courier for assistance.
KONCATYHON cannot refund or replace items once delivery is confirmed by the carrier.

8. Return Address

For approved returns or exchanges, send items to:
KONCATYHON Returns Department
3400 Bestway Dr, Memphis, TN 38118, USA

9. Contact Us

For shipping questions, contact:
📧 support@koncatyhon.com